Forms & Requests Information
Ticket Responsibilities
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Board of Directors
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General Manager
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Website Administrators
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Assistance Animal Waiver Request
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Cabana Rental
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Website Feedback
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Contact the Board
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Contact the General Manager
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Interest in Board of Directors
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Maintenance Assignment (GM)
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Maintenance Request
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PCCA Tenant/Guest Car Registration
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Renovation/Construction Approval
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Ticket Status Life Cycle
Ticket Status Definitions
| Status |
Description
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New
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The ticket has been submitted and is awaiting review by Management/Board. New tickets should be reviewed timely and should not not sit in New Status very long or indefinitely. The Status is automatically set to New when a ticket is created.
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Accepted
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Ticket has been reviewed and is awaiting availability of staff for assignment.
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Assigned
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Ticket has been Assigned to a staff member to work on when time permits.
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In Progress
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The ticket has been assigned and is being worked, awaiting completion.
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Resolved
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The ticket request has been completed. Resolved represents a Closed condition.
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Reopened
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The ticket had been marked Resolved but was later determined incomplete and is waiting for completion (Resolved)
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Rejected
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Ticket will not be completed for reasons indicated. Rejected represents a Closed condition.
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